Customer Success Manager, Enterprise

<p style="min-height:1.5em">At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.</p><p style="min-height:1.5em">Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.</p><p style="min-height:1.5em">We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.</p><p style="min-height:1.5em"><strong>Location &amp; work mode</strong></p><p style="min-height:1.5em"><em>Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.</em></p><p style="min-height:1.5em"><strong>What you'll do</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback</p></li><li><p style="min-height:1.5em">Become a product expert and help customers use Linear to drive business outcomes</p></li><li><p style="min-height:1.5em">Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts</p></li><li><p style="min-height:1.5em">Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product</p></li></ul><p style="min-height:1.5em"><strong>What we're looking for</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">5+ years relevant work experience in a technical customer-facing role</p></li><li><p style="min-height:1.5em">SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment</p></li><li><p style="min-height:1.5em">Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively</p></li><li><p style="min-height:1.5em">Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively</p></li><li><p style="min-height:1.5em">Previous experience working with product + engineering teams and/or developer tools is preferred</p></li></ul><p style="min-height:1.5em"><strong>What we offer</strong></p><p style="min-height:1.5em">We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Competitive salary and equity</p></li><li><p style="min-height:1.5em">Employee-friendly equity terms including early exercise in the US and extended exercise windows</p></li><li><p style="min-height:1.5em">Daily meal and coffee stipend on every workday</p></li><li><p style="min-height:1.5em">Paid co-working space or desk</p></li><li><p style="min-height:1.5em">Health coverage (based on country requirements)</p></li><li><p style="min-height:1.5em">5 weeks paid vacation, plus local statutory holidays</p></li><li><p style="min-height:1.5em">4 months paid parental leave</p></li><li><p style="min-height:1.5em">Paid month off after 4 years &amp; every 2 years thereafter</p></li><li><p style="min-height:1.5em">Regular team events and off-sites</p></li><li><p style="min-height:1.5em">Remote-first with no required commute</p></li></ul><p style="min-height:1.5em"><strong>Learn how we think and work:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A story about our mission: <a target="_blank" rel="noopener noreferrer nofollow" href="https://linear.app/readme"><u>Read Me</u></a></p></li><li><p style="min-height:1.5em">Our hiring process: <a target="_blank" rel="noopener noreferrer" class="notion-link-token notion-focusable-token notion-enable-hover" href="https://linear.app/now/how-we-hire-at-linear"><u>How we hire at Linear</u></a></p></li><li><p style="min-height:1.5em">Building our way: <a target="_blank" rel="noopener noreferrer nofollow" href="https://linear.app/blog/building-our-way"><u>Announcing our Series C</u></a></p></li><li><p style="min-height:1.5em">Sequoia Capital Spotlight: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.sequoiacap.com/article/linear-spotlight/"><u>Designing for the Developers</u></a></p></li><li><p style="min-height:1.5em">Building our teams: <a target="_blank" rel="noopener noreferrer nofollow" href="https://linear.app/blog/why-and-how-we-do-work-trials-at-linear"><u>Why and how we do work trials at Linear</u></a></p></li><li><p style="min-height:1.5em">A video series: <a target="_blank" rel="noopener noreferrer nofollow" href="https://linear.app/quality"><u>Conversations on Quality</u></a></p></li><li><p style="min-height:1.5em">Our recent tender offer: <a target="_blank" rel="noopener noreferrer" class="notion-link-token notion-focusable-token notion-enable-hover" href="https://linear.app/now/sharing-growth-with-the-people-building-linear"><u>Sharing Linear’s growth with the people building it</u></a></p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><em>Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.</em></p><p style="min-height:1.5em"><strong>A note on recruitment fraud: </strong><em>all official Linear hiring communication comes from an @</em><a target="_blank" rel="noopener noreferrer nofollow" href="http://linear.app"><em>linear.app</em></a><em> email address, and all open roles are listed at </em><a target="_blank" rel="noopener noreferrer nofollow" href="http://linear.app/careers"><em>linear.app/careers</em></a><em>. We never ask candidates for payment or financial information. Suspicious messages can be reported to </em><a target="_blank" rel="noopener noreferrer" class="notion-link-token notion-focusable-token notion-enable-hover" href="mailto:security@linear.app"><em><u>security@linear.app</u></em></a><em>.</em></p>