Project Manager, Customer Onboarding (SaaS)

What will I be doing?

• From our headquarters in Bellevue, WA, lead multiple customer implementation projects for Zenoti systems and solutions
• Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
• Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
• Identify significant risks and unknowns, and define and drive resolution plans.
• Manage cross­ team dependencies, and coordinate cross-team initiatives and blocking issues.
• Track and ensure release criteria/minimal viable product is delivered with quality.
• Manage project tracking, metrics and status reporting across Implementation group
• Help with Implementation group resource allocation, delegation and assignments across Product Specialist team
• Drive information sharing, and capturing and disseminating best practices across the Global Services Team.
• Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
• Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products.

What skills do I need?

• Strong logical, analytical and problem solving skills
• Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
• Ability to work in a fast-paced, dynamic start up environment
• Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
• Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions.
• Experience in overseeing multiple complex projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion
• Experience in implementing cloud SaaS solutions is a plus
• Experience as a Software Developer is a plus
• Experience in the beauty, wellness, spa, salon or fitness industry is a plus
• Bachelor’s degree in computer science or Equivalent experience
• 5-8 years of project management, with at least 4 years of technical project management, leading complex projects for external clients with Integrations to external systems.
• Proven history managing projects for clients, customers, and external stakeholders.
• Extremely well-organized with project information, attention to detail, and exacting quality standards.
• Experience working with remote teams
• PMP or similar certification is a plus
• Ability to travel on short notice up to 20%